Is the Newcomer Prepared? (HBR Case Study)

In December 2009, Tim O'Connell, a Driscoll Software manager, faces a crisis when Hybara Casinos' system crashes, requiring urgent rescue by New Year's. The project, initially six weeks long, must be completed in two, over the holidays. Tim's top programmer, Alessandra, has left, and rookie Kristen Hammersmith has taken her place. Experts weigh in on whether Tim should hire Alessandra or trust Kristen to lead. Michael Schrage suggests hiring Alessandra immediately, citing Kristen's inexperience and Tim's poor management. Carol A. Walker agrees, outlining a scenario where Tim supports Kristen. Paul Muller advises assessing risks and costs, then empowering Kristen if they proceed.